Refund Policy

Last updated: 4 November 2026

Full refunds

• We are unable to complete your request after you have paid (e.g. the vendor rejects the payment and no alternative is possible).
• We decline your request after payment following compliance review.
• An item is lost in transit while in our or our courier's care.

Partial refunds

• The final cost is lower than quoted (e.g. a vendor discount or lighter shipping weight): we refund the difference.
• An order is partially fulfilled: we refund the unfulfilled portion.

Not refundable

• Services or items successfully paid for/delivered as requested, including digital subscriptions and exam fees, once the vendor has accepted payment. Vendor refunds follow the vendor's own policy; we will help you request them.
• Losses due to incorrect information you provided (wrong account email, size, address).
• Items seized by customs because they were prohibited or misdescribed by you.
• Exchange-rate movements after your quote expires.

How to request a refund

Contact us through our contact page, call +234 803 617 7408 or email hello@webpurchase.app with your order ID within 14 days of the issue. Approved refunds are returned to the original payment method or your Nigerian bank account within 3–10 working days.

Damaged or incorrect items

Report damaged or incorrect items within 48 hours of delivery with photos. Where the vendor is at fault, we'll manage the return or replacement with the vendor; return shipping may apply.